Privacy Policy

Introduction

This Privacy Policy outlines how Neural Grid Technologies Pty Ltd (“Neural Grid”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you use our website or services. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the General Data Protection Regulation (GDPR).

Collection of Personal Data

We collect personal information directly from you when you:

• Fill out forms on our website
• Subscribe to newsletters or updates
• Request a consultation or service
• Contact us via email or phone

The types of data we may collect include:

• Full name
• Email address
• Company name
• Phone number
• Job title
• IP address and device/browser data

We may also collect anonymised analytical data through cookies and third-party tools.

Legal Bases for Processing

Our processing of your personal data is based on the following legal grounds:

• Consent – Where you have given us permission to collect and use your data
• Contractual necessity – To provide services you have requested
• Legitimate interest – To improve our services and marketing efforts
• Compliance with a legal obligation – To meet our legal and regulatory requirements

Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. These may include:

• Essential cookies – Required for site functionality
• Analytics cookies – To understand how users interact with our website
• Marketing cookies – To deliver relevant advertising

You can manage your cookie preferences through your browser settings or opt-out via our Cookies Policy.

Marketing and Analytics

We may use your contact information to send you promotional communications about our services, updates, or events. You have the right to opt out at any time by clicking the unsubscribe link or contacting us directly.

We use analytics tools such as Google Analytics to understand how users interact with our site. These tools may collect information such as device type, duration of visit, and pages viewed, which helps us improve user experience.

Disclosure to Third Parties

We may share your personal information with third parties in the following circumstances:

• With service providers and partners who support our business operations
• When required by law or regulatory authorities
• If our business is acquired or merged with another entity

All third-party partners are contractually obligated to handle your data securely and in accordance with applicable laws.

Data Storage and Security

We store your data securely on servers located in Australia and, when necessary, overseas locations compliant with privacy laws. We implement administrative, technical, and physical safeguards to protect against unauthorised access, disclosure, or misuse.

These measures include encrypted data transmission, secure data centers, access controls, and regular security audits.

User Rights and How to Exercise Them

You have the right to:

• Access your personal data
• Request correction or deletion of your data
• Object to or restrict processing
• Withdraw consent
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact our Data Protection Officer at hello@neuralgrid.com.au.

Links to Third-Party Resources

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage users to read their privacy policies before submitting personal data.

Policy Updates

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes. Updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

Contact for Data-Protection Inquiries

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact our Data Protection Officer:

Neural Grid Technologies Pty Ltd
45 Botany Road, Alexandria, NSW 2015
ABN: 67 849 623 410
Email: hello@neuralgrid.com.au